DrFirst incident

Service Impact - Eligibility and Medication History Transactions

Minor Resolved View vendor source →

DrFirst experienced a minor incident on June 30, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 02:46 AM UTC
Resolved
Jun 30, 2025, 03:00 AM UTC
Duration
14m
Detected by Pingoru
Jun 30, 2025, 02:46 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)Medication History (MedHx)

Update timeline

  1. investigating Jun 30, 2025, 02:46 AM UTC

    Subject: Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems. Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts. Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality. Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

  2. investigating Jun 30, 2025, 02:50 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 30, 2025, 03:00 AM UTC

    This incident has been resolved.