DrFirst incident

Eligibility and Medication History Transactions Issues

Minor Resolved View vendor source →

DrFirst experienced a minor incident on June 30, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 06:38 PM UTC
Resolved
Jun 30, 2025, 07:24 PM UTC
Duration
45m
Detected by Pingoru
Jun 30, 2025, 06:38 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)Medication History (MedHx)

Update timeline

  1. investigating Jun 30, 2025, 06:38 PM UTC

    Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

  2. investigating Jun 30, 2025, 07:02 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 30, 2025, 07:24 PM UTC

    This incident has been resolved.