DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on August 6, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia), lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 04:24 PM UTC
Resolved
Aug 06, 2025, 04:33 PM UTC
Duration
9m
Detected by Pingoru
Aug 06, 2025, 04:24 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)

Update timeline

  1. investigating Aug 06, 2025, 04:24 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. resolved Aug 06, 2025, 04:33 PM UTC

    This incident has been resolved.