DrFirst incident

Intermittent Performance Issues with Multiple Products

Minor Resolved View vendor source →

DrFirst experienced a minor incident on October 2, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and EPCS IDP (Experian/ID.me) and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 03:49 PM UTC
Resolved
Oct 02, 2025, 04:18 PM UTC
Duration
29m
Detected by Pingoru
Oct 02, 2025, 03:49 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)EPCS IDP (Experian/ID.me)PDMPE-Prescribing Desktop Region 2 (Rcopia)InfinIDE-Prescribing Desktop Region 3 (Rcopia)Electronic Prescribing for Controlled Substances (EPCS)E-Prescribing Desktop Region 4 (Rcopia)Pharmacy Network - PrescribingE-Prescribing Mobile (iPrescribe)

Update timeline

  1. investigating Oct 02, 2025, 03:49 PM UTC

    We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.

  2. monitoring Oct 02, 2025, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 04:18 PM UTC

    This incident has been resolved.