DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on February 25, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 01:03 PM UTC
Resolved
Feb 25, 2026, 01:35 PM UTC
Duration
31m
Detected by Pingoru
Feb 25, 2026, 01:03 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)

Update timeline

  1. investigating Feb 25, 2026, 01:03 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Feb 25, 2026, 01:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 25, 2026, 01:35 PM UTC

    This incident has been resolved.