DrChrono Outage History

We are currently aware of an issue impacting a small subset of customers where appointment reminders are not being sent. Our Engineering team is actively investigating and working toward a resolution. We will provide an update here as soon as the issue has been resolved.

DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.

We are aware of an issue causing system slowness for some users. Our engineering team is actively investigating and working toward a resolution. We will share additional updates as more information becomes available.

We have identified an issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team is all-hands-on-deck and investigating the root cause to restore full functionality as quickly as possible. We understand the impact this may have and appreciate your patience while we resolve the issue. We are working on this as quickly as we can and will provide updates as they become available.

We are continuing to investigate the issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team remains actively engaged and is working to resolve the issue as quickly as possible. As a temporary solution, refreshing the page may clear the error. We appreciate your continued patience and will provide further updates as more information becomes available.

We are aware of an issue affecting a subset of users who are reporting that some billing related reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.

We’re aware of an issue impacting the ability to send prescriptions. Our team is actively investigating and working to resolve this as quickly as possible. We’ll provide another update as soon as we have more information.

We are currently investigating an issue affecting patient search on both the web platform and the iPad app. Some users may see search results that includes their patients that do not match the search criteria. Our engineering team is actively working to identify the cause and restore expected functionality. We will provide updates here as more information becomes available. We recommend temporarily typing the entire patient first and last name to return the most accurate results. Thank you for your patience.

Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.

Earlier today, Amazon Web Services (AWS) experienced an issue involving many of their core systems. While AWS has reported the issue is mostly mitigated, residual effects are still continuing as their systems recover. The DrChrono system is healthy at this time with the exception of the following: *Possible delays in delivery of reports to the message center *Possible delays in labs, referrals and fax processing As AWS recovery progresses, you may experience intermittent slowness, delays, or other performance impacts while working inside the DrChrono platform. Our teams are closely monitoring the situation and will provide updates as recovery progresses. We will update the above list as the situation continues. We appreciate your patience and understanding as AWS works to fully restore normal operations.

We are currently investigating an issue affecting the ability to generate refill prescription data in the e-Rx ordering screen in DrChrono. Our team is actively working with engineering to identify the root cause and resolve the problem as quickly as possible. Prescriptions are still being sent successfully, but you may need to re-enter the medication information in the e-Rx ordering screen. We understand the urgency of this functionality and will provide updates here as we learn more. Thank you for your patience.

Our team is investigating an issue with appointment reminders. We will provide updates as they are available.

We are aware that some users are experiencing issues with the billing tab not loading properly. Our team is actively investigating the situation and working closely with our engineering team to resolve this as quickly as possible. We will continue to update this page with updates.

We are currently aware of issues affecting users attempting to log into OnPatient via DrChrono. Our team is actively investigating the situation and working to resolve it as quickly as possible. We appreciate your patience and understanding as we work on resolving this. We will provide updates as soon as we have more information.

DrChrono is experiencing a disruption with faxing and sending lab orders. We are investigating the issue and will continue to update this page. Please reach out to support for further questions.

We are continuing to investigate this issue.

Our team is investigating reports of an issue with OnPatient, which may prevent a patient from logging into OnPatient or joining a telehealth visit. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.

Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/

Updox, our third-party vendor, faxing, has reported a service disruption that may affect fax confirmation pages, uploading (drag and drop), and virtual printing. We will continue to provide updates as we have more information. Thank you for your patience. Updox Status Page: https://status.updox.com/

Quest, our third-party vendor, has reported system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status. In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas

Quest, our third-party vendor, is still investigating their system issues that may impact lab ordering and results transmission. We will continue to use this page to monitor the status. In the meantime, missing lab results can be accessed through the Quest Quanum portal: https://auth2.questdiagnostics.com/cas/login?service=https%3A%2F%2Fphysician.quanum.questdiagnostics.com%2Fhcp-server-web%2Flogin%2Fcas

We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.

We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.

We will be performing an emergency maintenance tonight at 11:30 PM EST. The Dr Chrono application will be offline for 5-10 min.

We are aware that some users may be experiencing short, transient periods of system degradation every few hours that began yesterday. Our team has worked with our hosting provider to implement some changes overnight and we continue to partner with them to make additional changes to continue to improve performance.

We are aware of the issues you are experiencing with the payment processor, Square. We are working with our internal teams on this and will continue to use this page to provide updates.

DrChrono has identified that some users may experience slowness and/or errors within the application. We are investigating the issue and will post updates every 45 minutes.

Our team continues to investigate the slowness and/or errors within DrChrono. We are working on a resolution with our third-party hosting provider. We will continue to provide updates every 45 minutes. Thank you for your patience.