DrChrono experienced a minor incident on May 27, 2025 affecting drchrono.com, lasting 21h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2025, 03:30 PM UTC
Our team is investigating an issue with appointment reminders. We will provide updates as they are available.
- identified May 27, 2025, 05:53 PM UTC
The appointment reminder issue has been identified and a fix is being implemented. We will provide updates as they are available.
- identified May 27, 2025, 07:27 PM UTC
Our team has identified an issue that has prevented SMS, Email, and Phone Call appointment reminders scheduled to be sent from 05/23/2025-05/27/2025 from being delivered successfully. Email invitations to telehealth appointments are not affected. We are implementing a fix to ensure future appointment reminders will be delivered successfully and exploring the possibility of re-sending failed reminders scheduled to send from 05/23/2025-05/27/2025 for future appointment dates. We will continue to provide updates here.
- monitoring May 27, 2025, 11:05 PM UTC
We have successfully deployed a fix for the reminder transmission issue. Our team was also able to successfully send out all reminders for future appointments that were originally scheduled to be delivered 05/27/2025. All future appointment reminders will transmit without issue. We are still working on identifying appointment reminders for future appointments originally scheduled for delivery 05/23/2025-05/26/2025. We will continue to provide updates on the previous reminders here.
- resolved May 28, 2025, 01:23 PM UTC
We have successfully transmitted all email appointment reminders originally scheduled for delivery from 05/23/2025-05/26/2025 for appointments with dates of service 05/28/2025 and later. It was determined that we are unable to re-send SMS reminders from this time period. This issue is now resolved and our team confirms that all reminders are transmitting without issue since 05/27/2025.