Drata had 47 outages in the last 2 years totaling 300h 39m of downtime — averaging 1.9 incidents per month.
There were 47 Drata outages since May 6, 2025 totaling 300h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
In the last few hours we've noticed increased errors rates from Google's AI infrastructure, which powers AIQA and the Trust Library Answering feature. We are working with Google and they are investigating the issue.
The incident has been resolved
We have identified an issue where some customers may see Device category tests remain in the "testing" state after completion. Our engineering team has identified the root cause and is actively working on a fix.
A fix has been released. Tests with the 'Device' category have been re-enabled and will automatically run with the next cycle of automated compliance tests. For any customers that would like to run the 'Device' category tests now, please use the 'Test now' button.
This incident has been resolved.
A fix for the Okta login issue has been deployed. The issue has been mitigated. We will continue to monitor.
This incident has been resolved.
Our team is currently investigating an issue in which AWS incident in us-east-1 is causing monitors to fail for resources in that region and may cause drata.com to load slowly for some customers. We will provide updates as they become available.
Our upstream provider, AWS, has fully mitigated the us-east-1 DNS issue. Monitors for that region are now being processed as expected and drata.com is loading normally. This incident is now resolved.
We are aware of intermittent issues in provisioning frameworks and approving policies. We have identified the issue and the team is working on releasing a fix.
The incident is now resolved
We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.
We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.
A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.
This incident has been resolved.
Our team is currently investigating an issue in which some customers are unable to complete approval process for a policy. We will provide updates as they become available.
We have identified an issue in which Policy approvals created prior to 8th September are failing. We are actively working on a fix.
A workaround for the issue where policy approvals can not be completed has been deployed. Any Approvals created prior to September 8th and incomplete will need to be cancelled and retried to recover and complete the policy publishing. The incident is resolved.
This incident has been resolved.
Some customers and auditors may experience issues downloading control evidence packages in Audit Hub. We are actively investigating the issue.
This incident has been resolved.
We've identified an issue affecting Personnel Compliance Managers role from logging in. We are actively deploying the fix.
This incident has been resolved.
An outage has caused an issue in sending emails resulting in all emails being stuck. We have found the issue and are working on a solution.
The issue was resolved, we're monitoring to ensure all emails go out and the issue doesn't re-occur.
We are continuing to monitor for any further issues.
The issue is resolved, all emails are being sent out as usual.
Some customers may experience some of their employees in the 'new hire' status not automatically transition into the 'current' status on the employee's start date. We're actively looking into this and will provide updates as soon as they become available.
This incident has been resolved.
Our team has identified an issue affecting policy approvals, which prevents some policy versions from being published. We are actively working on a fix.
Policy approval issues that were preventing versions from being published have been largely resolved. Our team continues to address the remaining issues.
While most policy approval issues preventing version publication have been resolved, approvals initiated before August 8 that were not completed by that date may still fail to progress. The team is actively working on a solution.
This incident has been resolved.
We are experiencing an outage with our AI document processing provider, causing AIQA runs to fail. We are investigating the issue in order to determine root cause and possible mitigation. We will post another update at 4:00PM EST.
This incident has now been resolved, and we have implemented a safety measure to counteract future regressions of this nature.
Our team is currently investigating an issue in which the policy approval workflow is resulting in failures when processing new policy approvals. We will provide updates as they become available.
The root cause of the policy workflow issue has been identified. We have resolved the issue and all affected services. Customers should be able to proceed with their normal workflow. Our team will continue to monitor to ensure no additional issues arise.
This incident has been resolved.
Some customers may see Autopilot Version Control Code Review Process incorrectly failing on their monitoring dashboard for Github. Our team is actively working to diagnose the root cause. We will provide another update as more information becomes available.
We have identified the root cause and are currently working on mitigating it.
We've identified and implemented a fix for the issue and are actively monitoring the system to ensure stability. Service should be restored. Please contact support if you continue to experience problems.
We are currently investigating this issue.
We are experiencing this issue due to the multi-regional GCP outage. Check their status page here: https://status.cloud.google.com/
We are continuing to monitor the situation. Here is a summary of the impact of the outage: Unaffected services: - Visit Public Trust Center - Knowledge Base Managment - Documents Download - Trust Center Editor - Linking Documents - Trust Center Updates - Account members can view private content but cannot download content Affected services: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Preview mode is down - Questionnaire upload and download - Custom icons, favicon - Account pages can be slow to load - Clickwrap NDA
We are continuing to monitor the situation. Here is a summary of the impact of the outage: Unaffected services: - Visit Public Trust Center - Knowledge Base Managment - Documents Download - Trust Center Editor - Linking Documents - Trust Center Updates - Account members can view private content but cannot download content Affected services: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Preview mode is down - Questionnaire upload and download - Custom icons, favicon - Account pages can be slow to load - Clickwrap NDA
Google Cloud Platform reports that the outage is nearing resolution. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
We are continuing to monitor the GCP major outage and will provide additional updates when available. Affected services still consist of: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Trust Center Preview mode - Questionnaire upload and download - Custom icons, favicon - Clickwrap NDA
We are beginning to see signs of resolution for the GCP outage that impacted the globe, and extremely impacted GCP's us-central1. We are continuing to explore application behavior to determine whether the outage is fully mitigated.
This incident has been resolved.
Our team is currently investigating an issue in which users are unable to access the platform due to global 3rd party outages affecting multiple vendors. We will provide updates as they become available.
Our upstream provider is actively working on mitigating the issue. We are beginning to observe recovery across some global services. Our team is closely monitoring the situation to track full restoration and ensure continued stability. We will provide further updates as they become available.
Our upstream provider has implemented a fix and resolved the issue. We are no longer seeing related errors across our services. Our team continues to monitor closely to ensure full stability.
The issue has been fully resolved. All systems are stable, and no further errors have been observed. Monitoring will continue as part of standard procedure.
Our dashboard provider is having an outage, which is causing the dashboards in the app to fail. We are closely monitoring the situation. More information can be seen at https://status.explo.co/
The vendor has resolved the issue and the dashboards are operational again
We are currently investigating this issue.
This was a downstream GCP issue which has since been resolved.
We’re currently experiencing an issue affecting some file storage areas in our EU region — including evidence and other related services. Our engineering team is actively investigating and working to resolve the problem. We’ll continue to share updates as we make progress.
The team has deployed a fix. The root cause has been addressed, and impacted services in the EU region are now operational. The engineering team will continue to monitor system performance.
This incident has been resolved.
This incident has been resolved.