Drata Outage History
Drata is up right nowPingoru has recorded 76 incidents for Drata: 62 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 90 of 720 (12%) |
| May 2026 | 9 | 427 of 744 (57%) |
| June 2026 | 3 | 124 of 720 (17%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 129 of 744 (17%) |
| September 2026 | 5 | 28 of 720 (4%) |
| October 2026 | 3 | 189 of 584 (32%) |
Incidents, newest first
Notice February 28, 2026 Database Maintenance – API US
Started Feb 28, 2026, 11:00 PM UTC· resolved Feb 28, 2026, 11:00 PM UTC
- resolved May 13, 2026, 02:11 PM UTC
This incident has been resolved.
Critical February 3, 2026 Drata app not loading correctly 4h 57m
Started Feb 03, 2026, 07:06 PM UTC· resolved Feb 04, 2026, 12:04 AM UTC
- investigating May 13, 2026, 02:12 PM UTC
We are experiencing elevated error rates affecting across all functionality. Our engineering team is actively investigating and working to restore normal service. We will provide updates as we learn more.
- investigating May 13, 2026, 02:12 PM UTC
**Status Update - Drata App Access Issues** We are currently experiencing elevated error rates affecting the Drata application at https://app.drata.com/. Users are unable to access the app across all functionality at this time. Our engineering team has been notified and is actively investigating the root cause. Initial analysis indicates the issue may be related to a recent deployment coinciding with a recent Cloudflare issue. At this time, we have no indication that background processing such as syncs or autopilot functionality have been affected. Our API infrastructure remains operational. Thank you for your patience as we work through this issue.
- investigating May 13, 2026, 02:12 PM UTC
Drata functionality has been restored. The elevated error rates were caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/jk2mx637l9k9) which has now been resolved. All systems are operating normally.
- investigating May 13, 2026, 02:12 PM UTC
Drata functionality is currently affected by elevated error rates caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/m1xvmqf37z97)
- resolved May 13, 2026, 02:12 PM UTC
This incident has been resolved.
Major February 2, 2026 Notification outage 54m
Started Feb 02, 2026, 09:10 PM UTC· resolved Feb 02, 2026, 10:05 PM UTC
- identified May 13, 2026, 02:48 PM UTC
We have identified an outage in our 3rd party notification provider that is impacting SafeBase's ability to send emails, Slack, and MS Teams messages. Once the 3rd party provider is back online, all previously unsent messages will be sent.
- identified May 13, 2026, 02:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 13, 2026, 02:48 PM UTC
Our 3rd party partner has come back online, and notifications are now being sent as usual.
Major December 16, 2025 Background tasks delayed 2h 57m
Started Dec 16, 2025, 12:24 AM UTC· resolved Dec 16, 2025, 03:22 AM UTC
- investigating May 13, 2026, 02:12 PM UTC
We have identified an issue delaying our background job processing. This is affecting things like downloads and policy appovals. We are actively working on a fix.
- monitoring May 13, 2026, 02:12 PM UTC
We have mitigated the issue with the delayed background jobs. We will continue to monitor the situation.
- resolved May 13, 2026, 02:12 PM UTC
A fix for the issue has been deployed. We will continue to monitor the situation.
Critical December 11, 2025 SafeBase AI Questionnaire Service (AIQA) Down 9h 4m AIQA
Started Dec 11, 2025, 01:36 PM UTC· resolved Dec 11, 2025, 10:41 PM UTC
- investigating May 13, 2026, 02:48 PM UTC
Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.
- identified May 13, 2026, 02:48 PM UTC
Google has identified the issue and has released the following update: We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST. Our engineering team has identified a mitigation and are working to deploy the fix to production. The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST. We will provide more information by Thursday, 2025-12-11 10:30 PST.
- monitoring May 13, 2026, 02:48 PM UTC
Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable.
- resolved May 13, 2026, 02:48 PM UTC
This incident has been resolved.
Minor December 9, 2025 Risk Management displaying outdated data 16h 44m
Started Dec 09, 2025, 05:52 AM UTC· resolved Dec 09, 2025, 10:37 PM UTC
- investigating May 13, 2026, 02:12 PM UTC
Some customers may see outdated information displayed in the risk management module. Our team is actively working to resolve the issue as quickly as possible.
- monitoring May 13, 2026, 02:12 PM UTC
A fix for the issue where Risk Management was displaying outdated data has been deployed. Team is monitoring to make sure that the issue has been resolved.
- resolved May 13, 2026, 02:12 PM UTC
The incident is resolved
Critical December 5, 2025 Issues loading Drata sites due to upstream provider outage 9m API US, API EU, API APAC, Agent API US and 5 more
Started Dec 05, 2025, 09:11 AM UTC· resolved Dec 05, 2025, 09:20 AM UTC
- investigating May 13, 2026, 02:12 PM UTC
Customers may experience issues loading app.drata.com, drata.com and Trust Center pages due to the current Cloudflare outage. We are actively investigating the situation and will keep you updated.
- resolved May 13, 2026, 02:12 PM UTC
Cloudflare has implemented a fix. All Drata sites are working as expected.
Critical December 4, 2025 Connectivity issues with EU API 13m API EU, Web Application
Started Dec 04, 2025, 10:36 AM UTC· resolved Dec 04, 2025, 10:50 AM UTC
- investigating May 13, 2026, 02:12 PM UTC
Our team is currently investigating an issue in which customers can't login to Web Application in EU region.
- monitoring May 13, 2026, 02:12 PM UTC
We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.
- resolved May 13, 2026, 02:12 PM UTC
This incident is now resolved.
Minor November 13, 2025 Security Training Failures 20h 50m
Started Nov 13, 2025, 12:59 AM UTC· resolved Nov 13, 2025, 09:50 PM UTC
- investigating May 13, 2026, 02:12 PM UTC
We've identified an issue impacting some customers in which security training compliance tests are unexpectedly failing. We are actively working on a fix.
- resolved May 13, 2026, 02:12 PM UTC
This incident has been resolved.
Critical November 4, 2025 Some customers unable to login 22h 55m Web Application
Started Nov 04, 2025, 03:51 AM UTC· resolved Nov 05, 2025, 02:46 AM UTC
- investigating May 13, 2026, 02:12 PM UTC
Our team is currently investigating an issue in which some customers are unable to login. We will provide updates as they become available.
- identified May 13, 2026, 02:13 PM UTC
The root cause of the issue has been identified. We are actively working on a fix.
- identified May 13, 2026, 02:13 PM UTC
A fix for the issue has been implemented. We are actively deploying the fix to all regions.
- monitoring May 13, 2026, 02:13 PM UTC
A fix for the issue has been deployed. The team will continue to monitor.
- resolved May 13, 2026, 02:13 PM UTC
This incident has been resolved.
Major October 31, 2025 Intermittent Login Issues 2m
Started Oct 31, 2025, 03:08 AM UTC· resolved Oct 31, 2025, 03:10 AM UTC
- monitoring May 13, 2026, 02:13 PM UTC
A fix for the intermittent login issues has been deployed. The incident is resolved.
- resolved May 13, 2026, 02:13 PM UTC
This incident has been resolved.
Major October 31, 2025 Partial Outage for AI Answering 46m AIQA
Started Oct 31, 2025, 12:18 AM UTC· resolved Oct 31, 2025, 01:05 AM UTC
- investigating May 13, 2026, 02:48 PM UTC
In the last few hours we've noticed increased errors rates from Google's AI infrastructure, which powers AIQA and the Trust Library Answering feature. We are working with Google and they are investigating the issue.
- resolved May 13, 2026, 02:48 PM UTC
The incident has been resolved
Notice October 29, 2025 DB maintenance 20h 12m AIQA
Started Oct 29, 2025, 01:48 PM UTC· resolved Oct 30, 2025, 10:00 AM UTC
- scheduled May 13, 2026, 02:48 PM UTC
On October 30, 2025, at 1:30 AM PST, our engineering team will perform scheduled maintenance on the SafeBase production database. This maintenance is expected to last approximately 90 minutes, in which the app might be down for up to 10-15 minutes. Once the maintenance is complete, all services will automatically resume normal operation. Thank you for your patience and understanding as we continue to enhance the reliability and performance of our platform.
- in progress May 13, 2026, 02:48 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed May 13, 2026, 02:48 PM UTC
The scheduled maintenance has been completed.
Major October 29, 2025 Some device monitoring tests not progressing for some customers 3h 13m
Started Oct 29, 2025, 08:33 AM UTC· resolved Oct 29, 2025, 11:47 AM UTC
- identified May 13, 2026, 02:13 PM UTC
We have identified an issue where some customers may see Device category tests remain in the "testing" state after completion. Our engineering team has identified the root cause and is actively working on a fix.
- identified May 13, 2026, 02:13 PM UTC
A fix has been released. Tests with the 'Device' category have been re-enabled and will automatically run with the next cycle of automated compliance tests. For any customers that would like to run the 'Device' category tests now, please use the 'Test now' button.
- resolved May 13, 2026, 02:13 PM UTC
This incident has been resolved.
Major October 21, 2025 Some Okta users unable to login 3m
Started Oct 21, 2025, 07:13 PM UTC· resolved Oct 21, 2025, 07:17 PM UTC
- monitoring May 13, 2026, 02:13 PM UTC
A fix for the Okta login issue has been deployed. The issue has been mitigated. We will continue to monitor.
- resolved May 13, 2026, 02:13 PM UTC
This incident has been resolved.
Major October 20, 2025 AWS Increased Error Rates and Latencies causing degradation to multiple services and support access. 2h 57m
Started Oct 20, 2025, 09:02 AM UTC· resolved Oct 20, 2025, 12:00 PM UTC
- identified May 13, 2026, 02:13 PM UTC
Our team is currently investigating an issue in which AWS incident in us-east-1 is causing monitors to fail for resources in that region and may cause drata.com to load slowly for some customers. We will provide updates as they become available.
- resolved May 13, 2026, 02:13 PM UTC
Our upstream provider, AWS, has fully mitigated the us-east-1 DNS issue. Monitors for that region are now being processed as expected and drata.com is loading normally. This incident is now resolved.
Minor September 30, 2025 Intermittent issues in provisioning frameworks and policy approvals 19h 13m
Started Sep 30, 2025, 11:04 PM UTC· resolved Oct 01, 2025, 06:17 PM UTC
- investigating May 13, 2026, 02:13 PM UTC
We are aware of intermittent issues in provisioning frameworks and approving policies. We have identified the issue and the team is working on releasing a fix.
- resolved May 13, 2026, 02:13 PM UTC
The incident is now resolved
Critical September 26, 2025 Subset of compliance tests are not running 5h 17m
Started Sep 26, 2025, 02:44 PM UTC· resolved Sep 26, 2025, 08:02 PM UTC
- monitoring May 13, 2026, 02:13 PM UTC
We've identified an issue where a subset of compliance tests for some customers in the US region is not executing as expected. Our team is actively investigating and working to restore full functionality.
- monitoring May 13, 2026, 02:26 PM UTC
We are actively restoring services and running compliance tests for affected customers in the US region. Our team is making strong progress toward full service restoration. We will share another update shortly.
- monitoring May 13, 2026, 02:26 PM UTC
We are actively restoring services and running compliance tests for affected customers in the US region. Our team is making strong progress toward full service restoration.
- monitoring May 13, 2026, 02:27 PM UTC
We are actively restoring services and running compliance tests for affected customers in the US region. Our team is making strong progress toward full service restoration.
- resolved May 13, 2026, 02:27 PM UTC
Service is restored and all affected customer’s compliance tests have run to completion.
Major September 18, 2025 Multiple Policy ack. emails are being sent for archived policies. 3h 49m
Started Sep 18, 2025, 02:10 PM UTC· resolved Sep 18, 2025, 06:00 PM UTC
- identified May 13, 2026, 02:13 PM UTC
We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.
- identified May 13, 2026, 02:13 PM UTC
We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.
- identified May 13, 2026, 02:13 PM UTC
A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.
- resolved May 13, 2026, 02:13 PM UTC
This incident has been resolved.
Minor September 16, 2025 Unable to complete approval process for a policy. 2d 10h
Started Sep 16, 2025, 06:53 PM UTC· resolved Sep 19, 2025, 05:16 AM UTC
- investigating May 13, 2026, 02:13 PM UTC
Our team is currently investigating an issue in which some customers are unable to complete approval process for a policy. We will provide updates as they become available.
- identified May 13, 2026, 02:13 PM UTC
We have identified an issue in which Policy approvals created prior to 8th September are failing. We are actively working on a fix.
- identified May 13, 2026, 02:13 PM UTC
A workaround for the issue where policy approvals can not be completed has been deployed. Any Approvals created prior to September 8th and incomplete will need to be cancelled and retried to recover and complete the policy publishing. The incident is resolved.
- resolved May 13, 2026, 02:14 PM UTC
This incident has been resolved.
Minor August 27, 2025 Some users can not download Control Evidence packages from Audit Hub 1h 43m
Started Aug 27, 2025, 07:29 PM UTC· resolved Aug 27, 2025, 09:12 PM UTC
- investigating May 13, 2026, 02:14 PM UTC
Some customers and auditors may experience issues downloading control evidence packages in Audit Hub. We are actively investigating the issue.
- resolved May 13, 2026, 02:14 PM UTC
This incident has been resolved.
Major August 14, 2025 People Ops Role unable to login 42m
Started Aug 14, 2025, 07:08 PM UTC· resolved Aug 14, 2025, 07:50 PM UTC
- investigating May 13, 2026, 02:14 PM UTC
We've identified an issue affecting Personnel Compliance Managers role from logging in. We are actively deploying the fix.
- resolved May 13, 2026, 02:14 PM UTC
This incident has been resolved.
Major August 14, 2025 Email outage 08/14/2025 19m
Started Aug 14, 2025, 04:14 PM UTC· resolved Aug 14, 2025, 04:34 PM UTC
- identified May 13, 2026, 02:48 PM UTC
An outage has caused an issue in sending emails resulting in all emails being stuck. We have found the issue and are working on a solution.
- monitoring May 13, 2026, 02:49 PM UTC
The issue was resolved, we're monitoring to ensure all emails go out and the issue doesn't re-occur.
- monitoring May 13, 2026, 02:49 PM UTC
We are continuing to monitor for any further issues.
- resolved May 13, 2026, 02:49 PM UTC
The issue is resolved, all emails are being sent out as usual.
Minor August 12, 2025 Some 'future hire' employees not transitioning to 'current' 6h 17m API US, API EU, API APAC
Started Aug 12, 2025, 11:22 AM UTC· resolved Aug 12, 2025, 05:39 PM UTC
- investigating May 13, 2026, 02:14 PM UTC
Some customers may experience some of their employees in the 'new hire' status not automatically transition into the 'current' status on the employee's start date. We're actively looking into this and will provide updates as soon as they become available.
- resolved May 13, 2026, 02:14 PM UTC
This incident has been resolved.
Minor August 8, 2025 Policy Approvals are blocking some policies from being published. 6d 4h
Started Aug 08, 2025, 06:45 PM UTC· resolved Aug 14, 2025, 11:06 PM UTC
- investigating May 13, 2026, 02:14 PM UTC
Our team has identified an issue affecting policy approvals, which prevents some policy versions from being published. We are actively working on a fix.
- monitoring May 13, 2026, 02:14 PM UTC
Policy approval issues that were preventing versions from being published have been largely resolved. Our team continues to address the remaining issues.
- investigating May 13, 2026, 02:14 PM UTC
While most policy approval issues preventing version publication have been resolved, approvals initiated before August 8 that were not completed by that date may still fail to progress. The team is actively working on a solution.
- resolved May 13, 2026, 02:14 PM UTC
This incident has been resolved.