Resolved after 13 minutes, affecting API EU and Web Application, on December 4, 2025.
We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.
Affected components
API EUWeb Application
Update timeline
- investigating May 13, 2026, 02:12 PM UTC
Our team is currently investigating an issue in which customers can't login to Web Application in EU region.
- monitoring May 13, 2026, 02:12 PM UTC
We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.
- resolved May 13, 2026, 02:12 PM UTC
This incident is now resolved.
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