Drata incident

Multiple Policy ack. emails are being sent for archived policies.

Major Resolved View vendor source →

Drata experienced a major incident on September 18, 2025, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 02:10 PM UTC
Resolved
Sep 18, 2025, 06:00 PM UTC
Duration
3h 49m
Detected by Pingoru
Sep 18, 2025, 02:10 PM UTC

Update timeline

  1. identified May 13, 2026, 02:13 PM UTC

    We've identified an issue impacting some customers in which Policy acknowledgement emails are being sent for archived policies. We have identified the issue and are actively working on a fix.

  2. identified May 13, 2026, 02:13 PM UTC

    We have identified that all emails are getting delayed which includes login related emails. We are actively working on a fix.

  3. identified May 13, 2026, 02:13 PM UTC

    A fix for the issue around multiple emails has been deployed. This has fixed the delays in login related emails as well. The incident is resolved.

  4. resolved May 13, 2026, 02:13 PM UTC

    This incident has been resolved.