Drata experienced a major incident on June 8, 2026 affecting Trust Center Admin Page, lasting 23h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 10:38 PM UTC
We are currently investigating this issue.
- investigating Jun 08, 2026, 10:40 PM UTC
We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.
- resolved Jun 09, 2026, 10:07 PM UTC
This incident has been resolved.
- resolved Jun 09, 2026, 10:07 PM UTC
The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider. We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side. We apologize for the disruption and appreciate your patience.