Drata incident

Some service users and auditors unable to access their own tenant

Major Resolved View vendor source →

Drata experienced a major incident on May 22, 2026, lasting 6d 21h. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 04:56 PM UTC
Resolved
May 29, 2026, 02:27 PM UTC
Duration
6d 21h
Detected by Pingoru
May 22, 2026, 04:56 PM UTC

Update timeline

  1. investigating May 22, 2026, 04:56 PM UTC

    We are currently investigating this issue.

  2. investigating May 22, 2026, 04:58 PM UTC

    We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.

  3. investigating May 22, 2026, 05:11 PM UTC

    Fix is being tested.

  4. resolved May 29, 2026, 02:27 PM UTC

    This incident has been resolved.