doxy.me Outage History

doxy.me is up right now

doxy.me had 12 outages in the last 2 years totaling 148h 52m of downtime — averaging 0.5 incidents per month.

There were 12 doxy.me outages since October 19, 2024 totaling 148h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.doxy.me

Minor September 1, 2026

Email invitation delivery issue

Detected by Pingoru
Sep 01, 2026, 02:28 PM UTC
Resolved
Sep 01, 2026, 07:12 PM UTC
Duration
4h 44m
Affected: Doxy.me API
Timeline · 5 updates
  1. investigating Sep 01, 2026, 02:28 PM UTC

    We are investigating an issue affecting email invitations sent through doxy.me. Some providers may experience delayed or undelivered emails when using the Invite via Email feature. The doxy.me application remains available, and other ways of sharing a room link are not affected. Our team is investigating the issue, including a potential problem with our third-party email delivery provider. We will provide another update as soon as more information is available.

  2. identified Sep 01, 2026, 03:34 PM UTC

    We’ve confirmed that the issue affecting email invitations sent using Invite Via is related to a disruption with Mandrill. Both teams are actively working to restore email delivery.

  3. monitoring Sep 01, 2026, 06:46 PM UTC

    Mandrill has implemented a fix. We’re monitoring email invitations sent using Invite Via to confirm they are being delivered as expected.

  4. monitoring Sep 01, 2026, 06:48 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 01, 2026, 07:12 PM UTC

    The disruption with Mandrill has been resolved. Email invitations sent using Invite Via are now being delivered as expected.

Read the full incident report →

Critical July 16, 2026

Services are operating normally

Detected by Pingoru
Jul 16, 2026, 08:10 AM UTC
Resolved
Jul 16, 2026, 12:09 PM UTC
Duration
3h 59m
Affected: Frontegg Authentication APIsFrontegg Management APIsFrontegg Management Portal
Timeline · 4 updates
  1. investigating Jul 16, 2026, 08:10 AM UTC

    We are currently investigating an issue causing partial service disruption. While the website remains accessible, some functionality is not working as expected, including authentication and login. Our team is actively working with our upstream provider to identify the root cause and restore full functionality as quickly as possible. We will provide updates as we learn more.

  2. identified Jul 16, 2026, 09:05 AM UTC

    We have identified the issue as a disruption affecting our authentication provider, caused by an ongoing AWS CloudFront incident. The website may remain accessible, but some users may be unable to log in or use certain platform functionality. Our provider is actively implementing mitigations to bypass the affected CloudFront service, and we are closely monitoring their progress. We will provide another update as soon as more information becomes available.

  3. monitoring Jul 16, 2026, 11:26 AM UTC

    The service is continuing to recover, and we are seeing error rates steadily decrease. Our authentication provider has implemented a mitigation to work around the underlying AWS CloudFront issue, and functionality is being restored. We are continuing to monitor the platform closely to ensure the recovery remains stable. We will provide another update once the incident has been fully resolved.

  4. resolved Jul 16, 2026, 12:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2026

Issue with provider login

Detected by Pingoru
Jan 06, 2026, 06:21 PM UTC
Resolved
Jan 06, 2026, 08:00 PM UTC
Duration
1h 38m
Affected: Doxy.me APIDoxy.me webpages
Timeline · 3 updates
  1. investigating Jan 06, 2026, 06:21 PM UTC

    We are currently investigating a reported system outage that's impacting provider log in.

  2. monitoring Jan 06, 2026, 07:00 PM UTC

    Provider login is returning back to normal. We are continuing to monitor the situation.

  3. resolved Jan 06, 2026, 08:00 PM UTC

    The issue impacting provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

Read the full incident report →

Critical October 29, 2025

Partial Service Degradation — Provider and Admin Login

Detected by Pingoru
Oct 29, 2025, 04:22 PM UTC
Resolved
Oct 29, 2025, 06:22 PM UTC
Duration
2h
Affected: Doxy.me APIDoxy.me webpages
Timeline · 3 updates
  1. investigating Oct 29, 2025, 04:22 PM UTC

    We are currently investigating an issue affecting some provider logins on doxy.me. Users may experience a blank or unresponsive login page. Initial investigation indicates that the issue originates from our authentication system, which is currently experiencing a global outage related to CDN configuration. We’re actively monitoring the situation and working to ensure service stability. Components Affected: • Provider Sign-In • Authentication Service

  2. monitoring Oct 29, 2025, 04:46 PM UTC

    Fix for the issue with auth CDN provider is applied, and login services on doxy.me are now recovering. We are continuing to monitor performance and accessibility across all regions to ensure full stability. Components Affected: • Provider Sign-In • Authentication Service

  3. resolved Oct 29, 2025, 06:22 PM UTC

    This incident has been resolved. All login and authentication services are now operating normally.

Read the full incident report →

Minor October 20, 2025

File Uploads and Service Startup Issues

Detected by Pingoru
Oct 20, 2025, 10:20 AM UTC
Resolved
Oct 21, 2025, 09:38 AM UTC
Duration
23h 17m
Affected: AWS lambda-us-east-1AWS cloudfrontAWS lambda-us-east-2AWS lambda-us-west-1AWS lambda-us-west-2
Timeline · 6 updates
  1. investigating Oct 20, 2025, 09:56 AM UTC

    We’re investigating an issue causing file uploads (like check-in photos) to fail and preventing some new sessions from starting. Ongoing calls are working normally. The issue appears related to an AWS outage and we’re monitoring their progress.

  2. monitoring Oct 20, 2025, 10:20 AM UTC

    A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.

  3. monitoring Oct 20, 2025, 10:20 AM UTC

    A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.

  4. investigating Oct 20, 2025, 02:49 PM UTC

    A doxy.me partner, AWS, is experiencing an issue that is now impacting some provider sign-ins, site functionality, and file uploads. We’re monitoring AWS and will share updates as they become available.

  5. investigating Oct 20, 2025, 08:04 PM UTC

    The ongoing AWS issue continues to affect some doxy.me services. We’re closely monitoring the situation and will share updates as they are available.

  6. resolved Oct 21, 2025, 09:38 AM UTC

    The AWS issue has been resolved and all doxy.me services are now functioning normally.

Read the full incident report →

Minor September 8, 2025

Custom SMS Delivery Degradation

Detected by Pingoru
Sep 08, 2025, 11:36 AM UTC
Resolved
Sep 11, 2025, 03:54 PM UTC
Duration
3d 4h
Affected: Twilio SMS Toll-Free, North AmericaTwilio SMS, EuropeTwilio SMS Long Code, North AmericaTwilio SMS Short Code, North AmericaTwilio SMS, Latin AmericaTwilio SMS, APACTwilio SMS, Middle East & Africa
Timeline · 4 updates
  1. investigating Sep 08, 2025, 11:36 AM UTC

    We are investigating an issue with our SMS partner affecting custom SMS delivery. Default SMS continues to work as expected.

  2. identified Sep 08, 2025, 02:51 PM UTC

    The issue has been identified with our SMS provider and work is underway on a long-term solution. Custom SMS appointment invites are currently sending, but there may still be disruptions.

  3. monitoring Sep 09, 2025, 04:49 PM UTC

    Custom SMS appointment invites are sending reliably and we’re continuing to monitor.

  4. resolved Sep 11, 2025, 03:54 PM UTC

    After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved.

Read the full incident report →

Major March 13, 2025

File hosting service outage

Detected by Pingoru
Mar 13, 2025, 09:08 PM UTC
Resolved
Mar 13, 2025, 10:07 PM UTC
Duration
59m
Affected: Doxy.me API
Timeline · 4 updates
  1. investigating Mar 13, 2025, 09:08 PM UTC

    We're actively investigating an outage affecting Apps, such as File Transfer and Whiteboard.

  2. identified Mar 13, 2025, 09:53 PM UTC

    We've identified the cause of the outage. Our team is working on a fix, and we’ll share updates as we make progress.

  3. monitoring Mar 13, 2025, 09:55 PM UTC

    Monitoring - App functionality has been restored. We’ll continue to monitor the situation.

  4. resolved Mar 13, 2025, 10:07 PM UTC

    The issue causing the app outage has been fixed and the system is now fully operational. All apps are functioning normally. A post-mortem report will be provided in the coming days.

Read the full incident report →

Major October 24, 2024

Currently investigating the inability to start video call.

Detected by Pingoru
Oct 24, 2024, 11:32 AM UTC
Resolved
Oct 24, 2024, 04:00 PM UTC
Duration
4h 27m
Affected: Doxy.me API
Timeline · 4 updates
  1. investigating Oct 24, 2024, 11:32 AM UTC

    We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information

  2. identified Oct 24, 2024, 01:06 PM UTC

    Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services.

  3. monitoring Oct 24, 2024, 02:09 PM UTC

    Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process

  4. resolved Oct 24, 2024, 04:00 PM UTC

    Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance

Read the full incident report →