doxy.me experienced a critical incident on July 16, 2026 affecting Frontegg Authentication APIs and Frontegg Management APIs and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:10 AM UTC
We are currently investigating an issue causing partial service disruption. While the website remains accessible, some functionality is not working as expected, including authentication and login. Our team is actively working with our upstream provider to identify the root cause and restore full functionality as quickly as possible. We will provide updates as we learn more.
- identified Jul 16, 2026, 09:05 AM UTC
We have identified the issue as a disruption affecting our authentication provider, caused by an ongoing AWS CloudFront incident. The website may remain accessible, but some users may be unable to log in or use certain platform functionality. Our provider is actively implementing mitigations to bypass the affected CloudFront service, and we are closely monitoring their progress. We will provide another update as soon as more information becomes available.
- monitoring Jul 16, 2026, 11:26 AM UTC
The service is continuing to recover, and we are seeing error rates steadily decrease. Our authentication provider has implemented a mitigation to work around the underlying AWS CloudFront issue, and functionality is being restored. We are continuing to monitor the platform closely to ensure the recovery remains stable. We will provide another update once the incident has been fully resolved.
- resolved Jul 16, 2026, 12:09 PM UTC
This incident has been resolved.