doxy.me experienced a minor incident on September 8, 2025 affecting Twilio SMS Toll-Free, North America and Twilio SMS, Europe and 1 more component, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Twilio SMS Toll-Free, North AmericaTwilio SMS, EuropeTwilio SMS Long Code, North AmericaTwilio SMS Short Code, North AmericaTwilio SMS, Latin AmericaTwilio SMS, APACTwilio SMS, Middle East & Africa
Update timeline
- investigating Sep 08, 2025, 11:36 AM UTC
We are investigating an issue with our SMS partner affecting custom SMS delivery. Default SMS continues to work as expected.
- identified Sep 08, 2025, 02:51 PM UTC
The issue has been identified with our SMS provider and work is underway on a long-term solution. Custom SMS appointment invites are currently sending, but there may still be disruptions.
- monitoring Sep 09, 2025, 04:49 PM UTC
Custom SMS appointment invites are sending reliably and we’re continuing to monitor.
- resolved Sep 11, 2025, 03:54 PM UTC
After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved.