doxy.me experienced a minor incident on October 20, 2025 affecting AWS lambda-us-east-1 and AWS cloudfront and 1 more component, lasting 23h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:56 AM UTC
We’re investigating an issue causing file uploads (like check-in photos) to fail and preventing some new sessions from starting. Ongoing calls are working normally. The issue appears related to an AWS outage and we’re monitoring their progress.
- monitoring Oct 20, 2025, 10:20 AM UTC
A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.
- monitoring Oct 20, 2025, 10:20 AM UTC
A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.
- investigating Oct 20, 2025, 02:49 PM UTC
A doxy.me partner, AWS, is experiencing an issue that is now impacting some provider sign-ins, site functionality, and file uploads. We’re monitoring AWS and will share updates as they become available.
- investigating Oct 20, 2025, 08:04 PM UTC
The ongoing AWS issue continues to affect some doxy.me services. We’re closely monitoring the situation and will share updates as they are available.
- resolved Oct 21, 2025, 09:38 AM UTC
The AWS issue has been resolved and all doxy.me services are now functioning normally.