Dovetail experienced a minor incident on July 31, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 31, 2026, 06:40 AM UTC
Type: Incident Duration: 9 days, 16 hours and 56 minutes Affected Components: Agents, Chat Jul 31, 06:40:04 GMT+0 - Identified - We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience. Aug 3, 23:07:56 GMT+0 - Resolved - This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected]) Aug 4, 05:13:55 GMT+0 - Identified - We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience. Aug 9, 23:36:05 GMT+0 - Resolved - This incident has been resolved.