Dovetail experienced a minor incident on October 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 16, 2025, 06:27 PM UTC
Type: Incident Duration: 1 hour and 1 minute Affected Components: Ask Dovetail, Billing & payments, Authentication, Magic features, Projects, , Channels, Recruit, Dovetail web application → Oct 16, 18:56:19 GMT+0 - Monitoring - Our team is actively monitoring the situation, and services are beginning to recover. You may still notice occasional slow page loads or timeouts as performance stabilizes. We will continue to provide updates until full normal performance is restored. Thank you for your patience. Oct 16, 19:28:58 GMT+0 - Resolved - The recent performance issues affecting the website in the EU region have been resolved. All services are now operating normally. Thank you for your patience while we addressed the issue. Oct 16, 18:27:46 GMT+0 - Investigating - Our website is currently slower than usual for users in the EU region due to high database load. Some pages may take longer to load or fail to respond occasionally. We’re working to resolve this issue and expect performance to improve soon.