Dovetail experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 07:30 AM UTC
Type: Incident Duration: 3 hours and 17 minutes Affected Components: API, Integrations, Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application → Oct 20, 09:58:00 GMT+0 - Monitoring - Our Cloud provider has implemented a fix, and services are slowly being restored. We will continue to monitor the issue and provide an update once full performance is restored. Thank you for your patience. Oct 20, 10:47:43 GMT+0 - Resolved - Dovetail is fully operational. Please reach out to support if you still experience any issues. Oct 20, 07:30:33 GMT+0 - Identified - Dovetail is currently unavailable due to a global outage affecting our cloud provider. We are monitoring the situation closely and actively working with our provider to resume service.