Dovetail incident

Dovetail experiencing slow or unavailable features (US East region)

Major Resolved View vendor source →

Dovetail experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:00 PM UTC
Resolved
Oct 20, 2025, 05:00 PM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 05:00 PM UTC

Update timeline

  1. resolved Oct 20, 2025, 05:00 PM UTC

    Type: Incident Duration: 3 hours and 27 minutes Affected Components: Magic features, , Ask Dovetail, Billing & payments, Authentication, Projects, Recruit, Channels, Dovetail web application → Oct 20, 17:00:45 GMT+0 - Identified - We are seeing degraded performance in Dovetail, due to underlying issues still present with our cloud provider. Some features may be slow to load, or unable to load entirely at this time. We are working with them to restore service as soon as possible. Oct 20, 20:27:50 GMT+0 - Resolved - The issues related to an outage with our cloud provider have now been resolved. We’re continuing to monitor for any lingering errors, but all services are currently operating as expected. If you continue to experience issues, please: 1. Retry your action. 2. If the problem persists, contact Dovetail Support and we’ll be happy to investigate further.