Dovetail experienced a major incident on November 11, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 11, 2025, 11:18 PM UTC
Type: Incident Duration: 1 hour and 40 minutes Affected Components: Magic features, , Projects, Channels, Dovetail web application → Nov 11, 23:21:38 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 11, 23:18:49 GMT+0 - Investigating - We are actively investigating an issue impacting the rendering and display of citations (source links) within chat conversations. We appreciate your patience as our team works to restore full functionality. Please [reach out to our support team](https://dovetail.com/help/) if you have further queries and we will keep you updated in the meanwhile. Nov 12, 00:58:32 GMT+0 - Resolved - The issue impacting citations (source links) within chat conversations has now been resolved. Thank you once again for your patience and understanding while we addressed this incident. If you continue to experience any unusual behavior with citations, please [reach out to our support team](https://dovetail.com/help/).