Dovetail experienced a minor incident on July 31, 2026, lasting 9d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 31, 2026, 06:40 AM UTC
We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience..
- resolved Aug 03, 2026, 11:07 PM UTC
This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected]) .
- identified Aug 04, 2026, 05:13 AM UTC
We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience..
- resolved Aug 09, 2026, 11:36 PM UTC
This incident has been resolved..