Dovetail experienced a minor incident on September 9, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 09, 2026, 06:00 AM UTC
Type: Incident Duration: 3 hours and 22 minutes Affected Components: Agents, Chat Sep 9, 09:22:01 GMT+0 - Resolved - The fix has been verified and the incident is now resolved. Sep 9, 06:00:21 GMT+0 - Investigating - We are investigating reports that Chat and Agents are losing memory and stalling in some cases. Sep 9, 07:06:10 GMT+0 - Identified - We have identified the root cause and we are rolling out a fix for this issue.