Doshii Outage History

Doshii is up right now

Doshii had 7 outages in the last 2 years totaling 304h 57m of downtime, averaging 0.3 incidents per month.

There were 7 Doshii outages since February 21, 2025 totaling 304h 57m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.doshii.io

Minor September 15, 2026

OrderMate order processing disruption

Detected by Pingoru
Sep 15, 2026, 03:57 AM UTC
Resolved
Sep 15, 2026, 05:28 AM UTC
Duration
1h 30m
Affected: OrderMate
Timeline · 3 updates
  1. investigating Sep 15, 2026, 03:57 AM UTC

    We’re aware of an issue affecting OrderMate venues where orders sent via Doshii are not being accepted by the OrderMate POS. The OrderMate team is investigating the issue and we’ll provide further updates as they become available.

  2. monitoring Sep 15, 2026, 04:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 05:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 13, 2026

Degraded performance with Doshii service impacting Payments and Order acceptance

Detected by Pingoru
May 13, 2026, 08:55 AM UTC
Resolved
May 13, 2026, 09:22 AM UTC
Duration
27m
Affected: POS API
Timeline · 3 updates
  1. investigating May 13, 2026, 08:55 AM UTC

    Team is actively investigating and working on resolving the issue.

  2. monitoring May 13, 2026, 09:11 AM UTC

    A fix has been implemented and we are monitoring the situation.

  3. resolved May 13, 2026, 09:22 AM UTC

    A fix was deployed and the incident has now been resolved.

Read the full incident report →

Minor May 19, 2025

Degraded performance for Ordermate impacting Payments and Order acceptance

Detected by Pingoru
May 19, 2025, 06:00 AM UTC
Resolved
May 19, 2025, 07:21 AM UTC
Duration
1h 20m
Affected: POS API
Timeline · 2 updates
  1. identified May 19, 2025, 06:00 AM UTC

    We have identified an issue impacting Ordermate venues. We observe that orders and or payments are taking extended time to be processed and ingested by Ordermate to your POS, and in some cases the order ingestion cancelled/timing out due to the extended time. Our partner, Ordermate, is investigating the issue and you can monitor https://status.ordermate.com.au/ for updates. During this time you may need to review your orders using the order management solutions provided by your online/in venue ordering provider to ensure all customer orders can be attended to.

  2. resolved May 19, 2025, 07:21 AM UTC

    Ordermate is reporting this issue as resolved and in monitoring.

Read the full incident report →

Minor May 18, 2025

Issue impacting UberEats orders

Detected by Pingoru
May 18, 2025, 05:51 AM UTC
Resolved
May 18, 2025, 07:24 AM UTC
Duration
1h 32m
Affected: App API
Timeline · 4 updates
  1. investigating May 18, 2025, 05:51 AM UTC

    We are currently investigating an issue impacting UberEats orders. If you experience issues, please contact [email protected]

  2. identified May 18, 2025, 06:27 AM UTC

    The issue has been identified and a fix deployed.

  3. monitoring May 18, 2025, 07:07 AM UTC

    Issue seems to be resolved. We are continuing to monitor orders.

  4. resolved May 18, 2025, 07:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2025

Intermittent issues with menus for customers using MenuLog and DoorDash integrations.

Detected by Pingoru
May 02, 2025, 10:46 AM UTC
Resolved
May 14, 2025, 03:09 AM UTC
Duration
11d 16h
Affected: Menu Management
Timeline · 4 updates
  1. investigating May 02, 2025, 10:46 AM UTC

    Doshii has identified an issue where Menulog and Doordash customers are experiencing intermittent loss of their app menu in Doshii tools. Whilst their menus still appear online in DoorDash and Menulog, and orders continue to be received, merchants are unable to make changes to these menus via their Point of Sale or via Doshii. Doshii has put a temporary fix in place, and continues to investigate a permanent fix. Any issues should be immediately directed to [email protected]

  2. identified May 05, 2025, 12:12 AM UTC

    The issue has been identified. A fix for DoorDash menus has been deployed and is being monitored. The fix for Menulog is in development.

  3. monitoring May 05, 2025, 06:31 AM UTC

    Fixes have now been deployed for Menulog. Teams are monitoring these deployments.

  4. resolved May 14, 2025, 03:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 21, 2025

Intermittent Issue with Updating Menus

Detected by Pingoru
Mar 21, 2025, 04:50 AM UTC
Resolved
Mar 22, 2025, 12:32 AM UTC
Duration
19h 41m
Timeline · 4 updates
  1. identified Mar 21, 2025, 04:50 AM UTC

    We have identified an issue associated with Venues updating their Menus and our teams are investigating, we will provide further updates as soon as possible.

  2. identified Mar 21, 2025, 05:21 AM UTC

    Further investigation has revealed intermittent issues where menu changes from the POS may not have ended up in the App. The majority of these issues occurred at 9pm last night and 3am this morning. We are continuing to investigate.

  3. monitoring Mar 21, 2025, 07:26 AM UTC

    A fix has been implemented into production, and our teams are monitoring to confirm that the problem has been resolved.

  4. resolved Mar 22, 2025, 12:32 AM UTC

    Monitoring confirms that this incident has been resolved.

Read the full incident report →

Minor February 21, 2025

Intermittent issues with Order notifications

Detected by Pingoru
Feb 21, 2025, 05:30 AM UTC
Resolved
Feb 21, 2025, 05:30 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 21, 2025, 06:07 AM UTC

    Doshii experienced intermittent issues with the notification of new orders from digital Apps to the Point of Sale. Subsequently merchants may have experienced issues with orders not printing or displaying in their Point of Sale during this time. The issue has been identified and resolved

Read the full incident report →