Doshii incident

Intermittent issues with menus for customers using MenuLog and DoorDash integrations.

Minor Resolved View vendor source →

Doshii experienced a minor incident on May 2, 2025 affecting Menu Management, lasting 11d 16h. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 10:46 AM UTC
Resolved
May 14, 2025, 03:09 AM UTC
Duration
11d 16h
Detected by Pingoru
May 02, 2025, 10:46 AM UTC

Affected components

Menu Management

Update timeline

  1. investigating May 02, 2025, 10:46 AM UTC

    Doshii has identified an issue where Menulog and Doordash customers are experiencing intermittent loss of their app menu in Doshii tools. Whilst their menus still appear online in DoorDash and Menulog, and orders continue to be received, merchants are unable to make changes to these menus via their Point of Sale or via Doshii. Doshii has put a temporary fix in place, and continues to investigate a permanent fix. Any issues should be immediately directed to [email protected]

  2. identified May 05, 2025, 12:12 AM UTC

    The issue has been identified. A fix for DoorDash menus has been deployed and is being monitored. The fix for Menulog is in development.

  3. monitoring May 05, 2025, 06:31 AM UTC

    Fixes have now been deployed for Menulog. Teams are monitoring these deployments.

  4. resolved May 14, 2025, 03:09 AM UTC

    This incident has been resolved.