Doshii incident

Degraded performance for Ordermate impacting Payments and Order acceptance

Doshii experienced a minor incident on May 19, 2025 affecting POS API, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started: May 19, 2025, 06:00 AM UTC
Resolved: May 19, 2025, 07:21 AM UTC
Duration: 1h 20m
Detected by Pingoru: May 19, 2025, 06:00 AM UTC

Affected components

POS API

Update timeline

identified May 19, 2025, 06:00 AM UTC

We have identified an issue impacting Ordermate venues. We observe that orders and or payments are taking extended time to be processed and ingested by Ordermate to your POS, and in some cases the order ingestion cancelled/timing out due to the extended time. Our partner, Ordermate, is investigating the issue and you can monitor https://status.ordermate.com.au/ for updates. During this time you may need to review your orders using the order management solutions provided by your online/in venue ordering provider to ensure all customer orders can be attended to.
resolved May 19, 2025, 07:21 AM UTC

Ordermate is reporting this issue as resolved and in monitoring.