Resolved after 1 hour 3 minutes, affecting Orders, on December 9, 2024.
Root cause of the incident : Due to the high rate of incoming order requests, some compute resources became overloaded, prompting us to redirect traffic to other resources. However, the redirection process took some time, which caused orders to still be processed through the impacted resources, leading to failures.
Affected components
Update timeline
- investigating Dec 09, 2024, 08:44 PM UTC
Doordash is experiencing partial degradation in order health. We are currently investigating the issue.
- investigating Dec 09, 2024, 08:45 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 09, 2024, 08:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 09, 2024, 09:47 PM UTC
The order health has been recovered and the incident has been mitigated.
- resolved Dec 09, 2024, 09:48 PM UTC
This incident has been resolved.
- postmortem Dec 11, 2024, 08:47 PM UTC
Root cause of the incident : Due to the high rate of incoming order requests, some compute resources became overloaded, prompting us to redirect traffic to other resources. However, the redirection process took some time, which caused orders to still be processed through the impacted resources, leading to failures.
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