Resolved after 2 hours 4 minutes, on January 9, 2025.
#### Impact Between 2:50 AM PST and 4:54 AM PST, DoorDash experienced degraded order processing functionality. Customers encountered intermittent issues placing orders and completing checkouts. Merchants faced challenges confirming orders, and Dashers encountered errors accessing order details. #### Root Cause The disruption stemmed from unexpected behavior during a planned database upgrade. The upgrade has since been completed. Our team is investigating the root cause and will implement a fix to prevent similar issues in future upgrades.
Update timeline
- resolved Jan 09, 2025, 02:26 PM UTC
This is a past incident. From 2:57AM PST, we detected an issue affecting DoorDash Order health. It got recovered 4:57AM PST.
- postmortem Jan 10, 2025, 11:44 PM UTC
#### Impact Between 2:50 AM PST and 4:54 AM PST, DoorDash experienced degraded order processing functionality. Customers encountered intermittent issues placing orders and completing checkouts. Merchants faced challenges confirming orders, and Dashers encountered errors accessing order details. #### Root Cause The disruption stemmed from unexpected behavior during a planned database upgrade. The upgrade has since been completed. Our team is investigating the root cause and will implement a fix to prevent similar issues in future upgrades.
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