DoorDash incident

Order Health Impacted

Resolved after 31 minutes, on March 4, 2025.

postmortem Mar 06, 2025, 01:36 AM UTC

On March 4th, between 10:23 AM and 10:31 AM PST, DoorDash app and Drive consumers encountered errors when attempting to place orders due to a faulty configuration update. The issue was resolved shortly after the faulty configuration was reverted.

Started
Mar 04, 2025, 06:00 PM UTC
Resolved
Mar 04, 2025, 06:31 PM UTC
Duration
31m
Detected by Pingoru
Mar 04, 2025, 06:00 PM UTC

Update timeline

  1. resolved Mar 04, 2025, 06:44 PM UTC

    The order health was impacted for marketplace orders. The issue has been mitigated already and the team is investigating further.

  2. postmortem Mar 06, 2025, 01:36 AM UTC

    On March 4th, between 10:23 AM and 10:31 AM PST, DoorDash app and Drive consumers encountered errors when attempting to place orders due to a faulty configuration update. The issue was resolved shortly after the faulty configuration was reverted.

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