DOKU incident

Disbursement to BANK SEABANK via BI-Fast Disrupted

Resolved after 5 hours 56 minutes, affecting [PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement), on August 12, 2026.

resolved Aug 12, 2026, 09:06 AM UTC

Disbursements to Seabank via BI-Fast were temporarily disrupted due to an issue at the issuer bank. - Impact: The disbursement process to the issuer bank was disrupted. - Issue first detected : 12 Aug 2026, 10:10 GMT+7 - Issue resolved : 12 Aug 2026, 16:06 GMT+7 - Current...

Started
Aug 12, 2026, 03:10 AM UTC
Resolved
Aug 12, 2026, 09:06 AM UTC
Duration
5h 56m
Detected by Pingoru
Aug 12, 2026, 03:10 AM UTC

Affected components

[PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement)

Update timeline

  1. identified Aug 12, 2026, 03:10 AM UTC

    Disbursements to BANK SEABANK via DOKU are currently facing issues due to a disruption at the issuer bank. •⁠ ⁠Impact: Transactions with Disbursement to BANK SEABANK cannot be processed •⁠ ⁠Issue first detected : 10.10 GMT+7 •⁠ ⁠Current status of the incident : The incident is...

  2. investigating Aug 12, 2026, 04:20 AM UTC

    The transfer service is currently being closed from the SeaBank side, and transactions to SeaBank are temporarily unavailable.

  3. resolved Aug 12, 2026, 09:06 AM UTC

    Disbursements to Seabank via BI-Fast were temporarily disrupted due to an issue at the issuer bank. - Impact: The disbursement process to the issuer bank was disrupted. - Issue first detected : 12 Aug 2026, 10:10 GMT+7 - Issue resolved : 12 Aug 2026, 16:06 GMT+7 - Current...

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