Dojo incident

Temporary Delay in Merchant Settlements

Minor Resolved View vendor source →

Dojo experienced a minor incident on October 4, 2025 affecting Dojo UK and Dojo Ireland and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2025, 10:06 AM UTC
Resolved
Oct 04, 2025, 12:44 PM UTC
Duration
2h 38m
Detected by Pingoru
Oct 04, 2025, 10:06 AM UTC

Affected components

Dojo UKDojo IrelandDojo SpainTransfers

Update timeline

  1. investigating Oct 04, 2025, 10:06 AM UTC

    We are aware that some merchants are experiencing a temporary delay in settlement payments resulting from an issue with one of our banking partners. Our teams are in close contact with the provider and are monitoring the situation closely. Further updates will be provided as soon as additional information is available.

  2. resolved Oct 04, 2025, 12:44 PM UTC

    The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.