DocuSign incident

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)

Minor Ongoing View vendor source →

DocuSign is currently experiencing a minor incident affecting NA1 and NA2 and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 27, 2026, 01:04 AM UTC
Resolved
Ongoing
Duration
● 1h 50m
Detected by Pingoru
May 27, 2026, 01:04 AM UTC

Affected components

NA1NA2NA3NA4CAAUEUDEMOJP

Update timeline

  1. investigating May 27, 2026, 01:04 AM UTC

    We are currently investigating this issue.

  2. identified May 27, 2026, 02:35 AM UTC

    The issue has been identified and a fix is being implemented.