DocuSign incident

Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on May 27, 2026 affecting NA1 and NA2 and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 01:04 AM UTC
Resolved
May 28, 2026, 01:42 AM UTC
Duration
1d
Detected by Pingoru
May 27, 2026, 01:04 AM UTC

Affected components

NA1NA2NA3NA4CAAUEUDEMOJP1

Update timeline

  1. investigating May 27, 2026, 01:04 AM UTC

    We are currently investigating this issue.

  2. identified May 27, 2026, 02:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating May 27, 2026, 03:32 AM UTC

    We are continuing to investigate this issue.

  4. identified May 27, 2026, 04:03 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified May 27, 2026, 05:24 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring May 27, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring May 27, 2026, 09:16 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring May 27, 2026, 10:04 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring May 28, 2026, 12:05 AM UTC

    We are continuing to monitor for any further issues.

  10. resolved May 28, 2026, 01:42 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.