Documotor Outage History

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Documotor had 6 outages in the last 2 years totaling 443h 2m of downtime, averaging 0.2 incidents per month.

There were 6 Documotor outages since October 28, 2024 totaling 443h 2m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.documotor.com

Major September 29, 2026

Unavailable Templafy Hive Connector

Detected by Pingoru
Sep 29, 2026, 08:31 AM UTC
Resolved
Sep 29, 2026, 11:59 AM UTC
Duration
3h 28m
Affected: Connectors (Templafy Hive)
Timeline · 2 updates
  1. investigating Sep 29, 2026, 08:31 AM UTC

    On Sept 29 10:27 CEST, an update to Templafy Hive introduced a regression that made the affected contracts fail downstream onto consumers, including our Connector. Templafy has not made any public announcements on the matter at this time.

  2. resolved Sep 29, 2026, 11:59 AM UTC

    At 13:59 CEST, a fix was introduced and propagated to all, which corrected the issue and restored functionality. We apologize for any inconveniences this must have caused.

Read the full incident report →

Minor June 5, 2026

Degraded Web App experience

Detected by Pingoru
Jun 05, 2026, 09:00 AM UTC
Resolved
Jun 05, 2026, 11:33 AM UTC
Duration
2h 33m
Affected: Core (Web App)
Timeline · 2 updates
  1. investigating Jun 05, 2026, 09:00 AM UTC

    Web App is currently experiencing a degraded experience from intermittent issues with its templating engines. API and Data Transformation services (and their templating) are not affected by this issue. The team is working to restore regular functionality as soon as possible, thank you for your patience.

  2. resolved Jun 05, 2026, 11:33 AM UTC

    We have confirmed full resolution, and proper behaviour has been restored. Apologies for any impact caused by this issue, and thank you kindly for your patience!

Read the full incident report →

Major March 13, 2026

[20260313] Unable to access Admin App

Detected by Pingoru
Mar 13, 2026, 12:01 PM UTC
Resolved
Mar 13, 2026, 12:52 PM UTC
Duration
51m
Affected: Core (Web App)
Timeline · 2 updates
  1. investigating Mar 13, 2026, 12:01 PM UTC

    Admin App (app.documotor.com) is currently unavailable behind a 502 Bad Gateway error. All other services and components remain stable at this time.

  2. resolved Mar 13, 2026, 12:52 PM UTC

    On March 13, at 12.01 UTC monitors observed an ongoing connectivity issue with app.documotor.com, indicated by an HTTP 504 Bad Gateway error. This occurrence was acknowledged by the team at 12.07 UTC, when it was also confirmed that the Admin App was the only affected service -- API, Legacy and other components remained stable. After triaging the issue, a faulty component was identified and subsequently redeployed to reset its behaviour. Once this process was completed, the site came back online immediately and the incident was able to be resolved at 12.51 UTC. Apologies for any inconvenience this might have caused.

Read the full incident report →

Minor June 18, 2025

Proper Data Transformation Services operations are failing with HTTP 422 responses.

Detected by Pingoru
Jun 18, 2025, 09:37 AM UTC
Resolved
Jun 18, 2025, 09:46 AM UTC
Duration
9m
Affected: Core (Data Transformation)Data Transformation Services (Connected Services)Data Transformation Services (Data Sources)Data Transformation Services (Custom Functions)
Timeline · 2 updates
  1. investigating Jun 18, 2025, 09:37 AM UTC

    Complex Data Transformation Services like Connected Services, Data Sources and Custom Functions experienced downtime in the form of invalid HTTP 422 responses in valid operations thanks to a malformed interaction between a legacy configuration and a new update. Regular Data Transformation was not affected by this issue.

  2. resolved Jun 18, 2025, 09:46 AM UTC

    Upon notification, Service was immediately rolled back to prevent further disruption, thus resolving the incident. After careful investigation, the core issue was found and resolved, allowing for the update to go through without incurring in further downtime. Apologies for the inconvenience!

Read the full incident report →

Minor October 28, 2024

PDF/UA outputs are failing

Detected by Pingoru
Oct 28, 2024, 11:02 AM UTC
Resolved
Nov 15, 2024, 12:32 PM UTC
Duration
18d 1h
Affected: Modules (Pdf Conversion (pdf))
Timeline · 2 updates
  1. investigating Oct 28, 2024, 11:02 AM UTC

    PDF/UA outputs are failing to produce content. The standard PDF output is working unaffected. We are investigating the issue and will provide updates once we have more information.

  2. resolved Nov 15, 2024, 12:32 PM UTC

    On the morning of October 28th, one of our PDF conversion services experienced a significant degradation in its ability to convert Office documents. We were unable to recover the existing version of the conversion service. Given the circumstances, we opted to accelerate a pre-planned upgrade to the engine to resolve the issue promptly. Thanks to the swift response and efforts of our team, the upgrade was successfully implemented, and full service availability was restored. We sincerely apologize for any disruption this may have caused. Our team is still conducting a detailed analysis of the incident to identify improvements that will help prevent similar occurrences in the future. We are committed to ensuring our services remain dependable for our valued customers. Thank you for your patience and understanding.

Read the full incident report →