Documotor experienced a minor incident on October 28, 2024 affecting Modules (Pdf Conversion (pdf)), lasting 18d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2024, 11:02 AM UTC
PDF/UA outputs are failing to produce content. The standard PDF output is working unaffected. We are investigating the issue and will provide updates once we have more information.
- resolved Nov 15, 2024, 12:32 PM UTC
On the morning of October 28th, one of our PDF conversion services experienced a significant degradation in its ability to convert Office documents. We were unable to recover the existing version of the conversion service. Given the circumstances, we opted to accelerate a pre-planned upgrade to the engine to resolve the issue promptly. Thanks to the swift response and efforts of our team, the upgrade was successfully implemented, and full service availability was restored. We sincerely apologize for any disruption this may have caused. Our team is still conducting a detailed analysis of the incident to identify improvements that will help prevent similar occurrences in the future. We are committed to ensuring our services remain dependable for our valued customers. Thank you for your patience and understanding.