Documotor incident

Proper Data Transformation Services operations are failing with HTTP 422 responses.

Documotor experienced a minor incident on June 18, 2025 affecting Core (Data Transformation) and Data Transformation Services (Connected Services) and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started: Jun 18, 2025, 09:37 AM UTC
Resolved: Jun 18, 2025, 09:46 AM UTC
Duration: 9m
Detected by Pingoru: Jun 18, 2025, 09:37 AM UTC

Affected components

Core (Data Transformation)Data Transformation Services (Connected Services)Data Transformation Services (Data Sources)Data Transformation Services (Custom Functions)

Update timeline

investigating Jun 18, 2025, 09:37 AM UTC

Complex Data Transformation Services like Connected Services, Data Sources and Custom Functions experienced downtime in the form of invalid HTTP 422 responses in valid operations thanks to a malformed interaction between a legacy configuration and a new update. Regular Data Transformation was not affected by this issue.
resolved Jun 18, 2025, 09:46 AM UTC

Upon notification, Service was immediately rolled back to prevent further disruption, thus resolving the incident. After careful investigation, the core issue was found and resolved, allowing for the update to go through without incurring in further downtime. Apologies for the inconvenience!