Documotor incident

Service returning 503

Resolved after 1 day 4 hours, affecting Core (API) and Core (Data Transformation) and 1 more, on October 4, 2023.

resolved Oct 05, 2023, 01:22 PM UTC

We experienced an interruption in our services that impacted access to our platform. Our technical team responded promptly to address the outage with a recycling of services. We have since implemented measures to enhance system monitoring. We apologize for any inconvenience caused and appreciate your patience during this time.

Started: Oct 04, 2023, 09:11 AM UTC
Resolved: Oct 05, 2023, 01:22 PM UTC
Duration: 1d 4h
Detected by Pingoru: Oct 04, 2023, 09:11 AM UTC

Affected components

Core (API)Core (Data Transformation)Core (Web App)Modules (Document Templating (docx))Modules (Presentation Templating (pptx))Modules (Spreadsheet Templating (xlsx))Modules (Pdf Conversion (pdf))Data Transformation Services (Connected Services)Data Transformation Services (Data Sources)Data Transformation Services (Custom Functions)

Update timeline

investigating Oct 04, 2023, 09:11 AM UTC

Connected Services, Data Sources, and Custom Functions went down.
resolved Oct 05, 2023, 01:22 PM UTC

We experienced an interruption in our services that impacted access to our platform. Our technical team responded promptly to address the outage with a recycling of services. We have since implemented measures to enhance system monitoring. We apologize for any inconvenience caused and appreciate your patience during this time.

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