Documotor incident

API service disruption

Resolved after 4 days 23 hours, affecting Core (API) and Core (Data Transformation) and 1 more, on November 4, 2023.

resolved Nov 09, 2023, 02:26 PM UTC

We are awaiting the result of Microsoft Azure Support investigating the incident.

Started
Nov 04, 2023, 02:52 PM UTC
Resolved
Nov 09, 2023, 02:26 PM UTC
Duration
4d 23h
Detected by Pingoru
Nov 04, 2023, 02:52 PM UTC

Affected components

Core (API)Core (Data Transformation)Core (Web App)Modules (Document Templating (docx))Modules (Presentation Templating (pptx))Modules (Spreadsheet Templating (xlsx))Modules (Pdf Conversion (pdf))Data Transformation Services (Connected Services)Data Transformation Services (Data Sources)Data Transformation Services (Custom Functions)

Update timeline

  1. investigating Nov 04, 2023, 02:52 PM UTC

    Connected Services and Data Sources went down.

  2. resolved Nov 09, 2023, 02:26 PM UTC

    We are awaiting the result of Microsoft Azure Support investigating the incident.

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