Documo experienced a minor incident on February 16, 2026 affecting Fax ATA Devices, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Fax ATA Devices
Update timeline
- investigating Feb 16, 2026, 03:38 PM UTC
We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.
- investigating Feb 16, 2026, 05:53 PM UTC
We are continuing to investigate this issue and will provide updates as we have them.
- monitoring Feb 16, 2026, 07:33 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Feb 16, 2026, 09:45 PM UTC
This incident has been resolved.