Documo incident

Portal Disruptions

Minor Resolved View vendor source →

Documo experienced a minor incident on February 18, 2026 affecting Fax Services and Web Portal, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 07:24 PM UTC
Resolved
Feb 18, 2026, 08:28 PM UTC
Duration
1h 4m
Detected by Pingoru
Feb 18, 2026, 07:24 PM UTC

Affected components

Fax ServicesWeb Portal

Update timeline

  1. investigating Feb 18, 2026, 07:24 PM UTC

    We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

  2. monitoring Feb 18, 2026, 07:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 18, 2026, 08:28 PM UTC

    This incident has been resolved.