Is Document360 down?
Last checked 4m agoNo incidents right now.
Document360 is operational right now. Last checked 4m ago; the most recent incident resolved 26d ago.
Real-time Document360 status, recent outages, and incident history: pulled directly from Document360's official status page at status.document360.com every 5 minutes. Pingoru tracks 6 Document360 services and has captured 6 incidents in the last 90 days (98.70% uptime). Get email, Slack, Discord, or webhook alerts the moment Document360 reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 1 update
- resolved · Oct 06, 2026, 08:26 AM UTC
The issue causing slowness and timeouts in the US environment has been fully resolved. Corrective actions have been applied, and service metrics have returned to baseline levels. All systems are operating normally, and we are continuing to monitor application health
Latest: The issue causing slowness and timeouts in the US environment has been fully resolved. Corrective actions have been applied, and service metrics have returned to baseline levels. A…
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Timeline · 1 update
- resolved · Sep 30, 2026, 12:52 PM UTC
The issue causing slowness and timeouts in the EU environment has been fully resolved. Corrective actions have been applied, and service metrics have returned to baseline levels. All systems are operating normally, and we are continuing to monitor application health
Latest: The issue causing slowness and timeouts in the EU environment has been fully resolved. Corrective actions have been applied, and service metrics have returned to baseline levels. A…
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Timeline · 2 updates
- investigating · Sep 27, 2026, 10:39 PM UTC
We had an incident in Canada Environment around Sep 27, 2026, 22:39:20 UTC, were the there was connectivity issue was observed in the knowledgebase site and other services.
- resolved · Sep 27, 2026, 11:04 PM UTC
Based on our investigation, the issue was caused by a Microsoft-initiated node upgrade. The upgrade was expected to be silent and non-disruptive; however, it unexpectedly impacted the application. We recycled the affected nodes, and the issue has since been resolved.
Latest: Based on our investigation, the issue was caused by a Microsoft-initiated node upgrade. The upgrade was expected to be silent and non-disruptive; however, it unexpectedly impacted …
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Timeline · 1 update
- resolved · Sep 17, 2026, 10:17 AM UTC
The issue causing slowness and timeouts in the EU environment has been fully resolved. Corrective actions have been applied, and service metrics have returned to baseline levels. All systems are operating normally, and we are continuing to monitor application health
Latest: The issue causing slowness and timeouts in the EU environment has been fully resolved. Corrective actions have been applied, and service metrics have returned to baseline levels. A…
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Timeline · 3 updates
- investigating · Sep 09, 2026, 01:24 PM UTC
We have observed spike exceptions in US environment for all application. We are investigating this issue.
- monitoring · Sep 09, 2026, 01:35 PM UTC
The issue was caused by a database event that resulted in a node reboot in the database cluster. Service has been restored, and the issue is now resolved. We are actively monitoring the situation to ensure
- resolved · Sep 09, 2026, 03:30 PM UTC
From approximately 13:15 UTC, customers in our US region experienced intermittent errors and slower than usual responses on knowledge base sites and other applications. The cause was a database availability event. The database cluster changed its primary node several times in quick succession while operating at its capacity limit. During these transitions, application services were unable to obtain database connections, and some restarted repeatedly as a result, which extended the recovery period. We have revisited the database cluster's capacity ceiling to provide additional headroom for scaling to avoid such incidents in the future.
Latest: From approximately 13:15 UTC, customers in our US region experienced intermittent errors and slower than usual responses on knowledge base sites and other applications. The cause w…
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See the full Document360 outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Adminlabs · 6 components checked every 5 minutesThe longest incident in the last year, Time outs in EU environment on April 23, 2026, ran for 24 days.
Latest incidents
- Intermittent Slowness and Timeouts in US Environment
The issue causing slowness and timeouts in the US environment has been fully resolved. Corrective actions have been applied, and service metrics have returned…
- Intermittent Slowness and Timeouts in EU Environment
The issue causing slowness and timeouts in the EU environment has been fully resolved. Corrective actions have been applied, and service metrics have returned…
- Incident in Canada Environment
We had an incident in Canada Environment around Sep 27, 2026, 22:39:20 UTC, were the there was connectivity issue was observed in the knowledgebase site and…
- Started Oct 06, 2026, 08:26 AM UTC · Resolved Oct 06, 2026, 08:26 AM UTC · –
- Started Sep 30, 2026, 12:52 PM UTC · Resolved Sep 30, 2026, 12:52 PM UTC · –
- Incident in Canada Environment ResolvedStarted Sep 27, 2026, 10:39 PM UTC · Resolved Sep 27, 2026, 11:04 PM UTC · 25m
- Started Sep 17, 2026, 10:17 AM UTC · Resolved Sep 17, 2026, 10:17 AM UTC · –
- Started Sep 09, 2026, 01:24 PM UTC · Resolved Sep 09, 2026, 03:30 PM UTC · 2h 6m
- Started Sep 08, 2026, 09:49 PM UTC · Resolved Sep 10, 2026, 05:35 AM UTC · 1d 7h