Document360 incident

Time outs in EU environment

Minor Resolved View vendor source →

Document360 experienced a minor incident on April 23, 2026, lasting 24d 10h. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 06:35 PM UTC
Resolved
May 18, 2026, 05:31 AM UTC
Duration
24d 10h
Detected by Pingoru
Apr 23, 2026, 06:35 PM UTC

Update timeline

  1. investigating Apr 23, 2026, 06:35 PM UTC

    We recently identified high latency and timeout errors affecting the EU Knowledge Base. Our team has stabilized the environment, and services have returned to normal. This issue was isolated strictly to the EU region."

  2. investigating May 18, 2026, 05:30 AM UTC

    The issue has been resolved.

  3. resolved May 18, 2026, 05:31 AM UTC

    The issue has been resolved