Document360 experienced a minor incident on September 27, 2026, lasting 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 27, 2026, 10:39 PM UTC
We had an incident in Canada Environment around Sep 27, 2026, 22:39:20 UTC, were the there was connectivity issue was observed in the knowledgebase site and other services.
- resolved Sep 27, 2026, 11:04 PM UTC
Based on our investigation, the issue was caused by a Microsoft-initiated node upgrade. The upgrade was expected to be silent and non-disruptive; however, it unexpectedly impacted the application. We recycled the affected nodes, and the issue has since been resolved.