Doctolib incident

Incident en cours / Laufender Vorfall / Allerta in corso

Notice Resolved View vendor source →

Doctolib experienced a notice incident on January 12, 2024, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2024, 09:06 AM UTC
Resolved
Jan 12, 2024, 01:41 PM UTC
Duration
4h 35m
Detected by Pingoru
Jan 12, 2024, 09:06 AM UTC

Update timeline

  1. identified Jan 12, 2024, 09:06 AM UTC

    We've identified a technical issue affecting a limited number of users using Deutsche Telekom in the area of the Ruhrgebiet, Munich, Frankfurt and Dusseldorf. Our team is actively working to resolve this as quickly as possible. In the meantime, affected users should be able to connect to Doctolib using an alternative internet provider. We appreciate your patience and understanding during this time. --- Zurzeit gibt es eine technische Störung, die vereinzelt den Zugang zu unseren Services für Nutzer der Deutschen Telekom im Ruhrgebiet, in München, Frankfurt und Düsseldorf beeinträchtigt. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. In der Zwischenzeit sollten die betroffenen Nutzer in der Lage sein, sich über einen alternativen Internetanbieter mit Doctolib zu verbinden. Unser gesamtes Team arbeitet intensiv daran, die Störung so schnell wie möglich zu beheben. Wir informieren Sie hier fortlaufend, bis das Problem behoben ist.

  2. identified Jan 12, 2024, 09:12 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 12, 2024, 11:16 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 12, 2024, 12:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 12, 2024, 01:41 PM UTC

    This incident has been resolved.