DocPlanner incident

MyDR - Doctors Copilot is taking long to generate notes

Minor Resolved View vendor source →

DocPlanner experienced a minor incident on October 7, 2025 affecting MyDr AI Asystent, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 12:31 PM UTC
Resolved
Oct 07, 2025, 12:58 PM UTC
Duration
27m
Detected by Pingoru
Oct 07, 2025, 12:31 PM UTC

Affected components

MyDr AI Asystent

Update timeline

  1. investigating Oct 07, 2025, 12:31 PM UTC

    We are currently investigating this issue.

  2. identified Oct 07, 2025, 12:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 12:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 12:58 PM UTC

    This incident has been resolved.