DocPlanner incident

MyDr Website is down

Major Resolved View vendor source →

DocPlanner experienced a major incident on December 16, 2025 affecting MyDR, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 12:25 PM UTC
Resolved
Dec 16, 2025, 12:45 PM UTC
Duration
19m
Detected by Pingoru
Dec 16, 2025, 12:25 PM UTC

Affected components

MyDR

Update timeline

  1. investigating Dec 16, 2025, 12:49 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 16, 2025, 12:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 16, 2025, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 12:50 PM UTC

    This incident has been resolved.