dLocal incident

Nequi App Access Issues

Notice Resolved View vendor source →

dLocal experienced a notice incident on September 25, 2026 affecting Colombia - Payment Processors, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 05:13 PM UTC
Resolved
Sep 25, 2026, 07:11 PM UTC
Duration
1h 57m
Detected by Pingoru
Sep 25, 2026, 05:13 PM UTC

Affected components

Colombia - Payment Processors

Update timeline

  1. investigating Sep 25, 2026, 05:13 PM UTC

    Users are experiencing issues accessing the Nequi app. The Operations team is requesting additional information to investigate the issue.

  2. resolved Sep 25, 2026, 07:11 PM UTC

    This incident has been resolved.