dLocal incident

[Banco Pichincha] Apparent incident with payment processing in Ecuador

Resolved after 19 minutes, affecting Ecuador - Payment Processors, on November 12, 2026.

investigating Nov 12, 2026, 05:35 AM UTC

We have identified some processing issues with Banco Pichincha in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

Started
Nov 12, 2026, 05:35 AM UTC
Resolved
Nov 12, 2026, 05:54 AM UTC
Duration
19m
Detected by Pingoru
Nov 12, 2026, 05:35 AM UTC

Affected components

Ecuador - Payment Processors

Update timeline

  1. investigating Nov 12, 2026, 05:35 AM UTC

    We have identified some processing issues with Banco Pichincha in Ecuador. We have contacted the processor and we will provide an update as soon as it becomes available.

  2. resolved Nov 12, 2026, 05:54 AM UTC

    This incident has been resolved.

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