Discount Ninja had 9 outages in the last 2 years totaling 251h 55m of downtime — averaging 0.4 incidents per month.
There were 9 Discount Ninja outages since November 5, 2024 totaling 251h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've identified an issue that impacted promotions starting at 14:27UTC. The issue was resolved at 15:38UTC and we're currently monitoring.
The incident was resolved at 15:38UTC
Incident Summary A hotfix deployed on March 3, 2026 at 6:00 PM ET introduced an issue affecting the checkout flow for some new customers. Under certain circumstances, the discount applied at checkout could be removed when a customer entered their email address during checkout. This behavior was related to a change intended to prevent discounts from being applied after a customer signs out of their account. Resolution The issue was identified and corrected on March 4, 2026 at 8:50 AM ET. Current Status The fix has been deployed and checkout behavior has returned to normal. We will continue monitoring to ensure consistent operation.
A performance problem affecting the product data impacted promotions of a subset of merchants using Discount Ninja between 7:35PM CET and 11:25PM CET.
From January 9 to January 13, an intermittent issue in the cache layer of our backend services resulted in reduced performance of the Promotion API for a subset of Discount Ninja merchants. The root cause was identified as a cache node malfunction. We have implemented improvements to the cache layer to increase resilience and ensure stable performance going forward.
We are currently investigating performance degradation when creating / updating promotions in the promotion editor.
We identified the root cause of the performance degradation as a timeout in a background process affecting accounts with a large number of promotions. The issue has been resolved, and system performance is fully restored.
Customers may observe higher-than-normal error rates accessing the Discount Ninja admin or APIs due to an issue with Cloudflare. Discount Ninja, like Shopify, leverages Cloudflare for DNS.
Status from Cloudflare (cf. https://www.cloudflarestatus.com/): Cloudflare Global Network experiencing issues Update - We are continuing to investigate this issue. (Nov 18, 2025 - 12:37 UTC) Update - We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. (Nov 18, 2025 - 12:21 UTC) Update - We are continuing to investigate this issue. (Nov 18, 2025 - 12:03 UTC) Investigating - Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly. (Nov 18, 2025 - 11:48 UTC)
Cloudflare reports the issue has been resolved. Update - We are continuing working on restoring service for application services customers. (Nov 18, 2025 - 13:35 UTC) Update - We have made changes that have allowed Cloudflare Access and WARP to recover. Error levels for Access and WARP users have returned to pre-incident rates. We have re-enabled WARP access in London. We are continuing to work towards restoring other services. (Nov 18, 2025 - 13:13 UTC) Identified - The issue has been identified and a fix is being implemented. (Nov 18, 2025 - 13:09 UTC) Update - During our attempts to remediate, we have disabled WARP access in London. Users in London trying to access the Internet via WARP will see a failure to connect. (Nov 18, 2025 - 13:04 UTC)
Access to the admin of the app is affected as well as live promotions. We are currently investigating the issue.
The issue has been identified. Discount Ninja’s infrastructure runs on Microsoft Azure and uses Azure Front Door. Microsoft has confirmed a service disruption affecting Azure Front Door and is actively working on a fix.
We’ve rerouted API traffic to AWS to bypass Microsoft Azure Front Door, which continues to experience issues. Public APIs are now available again, and promotions have been fully restored as of 3:30 PM EST. We’re still working on restoring access to the app’s admin interface.
Traffic to the Admin UI of the app has now also been rerouted to AWS. All features of the app are available again as of 5:55 PM EST.
An issue with stale cache caused some products to be associated to incorrect collection data. This results in problems with the application of collection-based promotions. Timeline: The problem was detected on June 5th at 11:30AM CEST. A fix was deployed shortly after. All cache is up to date as of June 5 at 17:30PM CEST.
We're currently experiencing an issue with reports timing out and are actively working on a solution. Thank you for your patience as we resolve this as quickly as possible.
We are continuing to work on a fix for this issue.
We are continuing to work on resolving the report timeouts. The issue is expected to be resolved by the end of the week as additional work is required to ensure the problem does not reoccur.
A fix has been implemented and we're monitoring the results.
The incident has been resolved. Unfortunately some stores may experience partial data loss for the period of November 1st until November 15th. Specifically the number of views, add to carts and initiated checkouts may be underreported for some stores. Note that the number of orders and associated revenue is not included in the data set that experienced data loss. Changes have been made to our reporting infrastructure to avoid performance degradation in the future.