Diligent incident

Reports - GovCloud Users Are Facing Difficulties Accessing The Site

Critical Resolved View vendor source →

Diligent experienced a critical incident on September 8, 2025 affecting Reports (Gov - US Fed) and Reports (Gov - US SLED), lasting 7h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 04:41 PM UTC
Resolved
Sep 08, 2025, 11:58 PM UTC
Duration
7h 17m
Detected by Pingoru
Sep 08, 2025, 04:41 PM UTC

Affected components

Reports (Gov - US Fed)Reports (Gov - US SLED)

Update timeline

  1. investigating Sep 08, 2025, 04:41 PM UTC

    GovCloud users in the US region are experiencing difficulties accessing the Reports application through the Diligent One platform.

  2. identified Sep 08, 2025, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 08, 2025, 10:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2025, 11:58 PM UTC

    This incident has been resolved.