Diligent incident

BoardDocs - Clients experiencing heavy latency when attempting to access the service

Critical Resolved View vendor source →

Diligent experienced a critical incident on September 8, 2025 affecting BoardDocs (North America - US), lasting 7h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 04:38 PM UTC
Resolved
Sep 09, 2025, 12:08 AM UTC
Duration
7h 29m
Detected by Pingoru
Sep 08, 2025, 04:38 PM UTC

Affected components

BoardDocs (North America - US)

Update timeline

  1. investigating Sep 08, 2025, 04:24 PM UTC

    Users are experiencing latency when attempting to use BoardDocs

  2. investigating Sep 08, 2025, 04:38 PM UTC

    Users are experiencing latency when attempting to use BoardDocs

  3. identified Sep 08, 2025, 07:15 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 08, 2025, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 09, 2025, 12:08 AM UTC

    This incident has been resolved.